FAQ
London Direct – Frequently Asked Questions (FAQ)
🛍️ About London Direct
Q: What is London Direct?
A: London Direct is a curated Instagram thrift store offering authentic luxury and branded clothing and shoes, . All our pieces are imported and handpicked for quality and style.
📦 Product & Authenticity
Q: Are your items authentic?
A: Yes! We only deal in genuine branded items, imported directly. Every item is thoroughly inspected for authenticity and condition.
Q: Are the items new or used?
A: Most items are gently used or like-new. We also occasionally offer brand-new pieces with or without tags.
📲 Ordering Process
Q: How do I place an order?
A: Simply DM us on Instagram with a screenshot or name of the item you’re interested in. First come, first served!
Q: Can I reserve an item?
A: We offer 24-hour reservations after confirmation. After that, the item will be made available again if payment is not received.
💰 Pricing & Payment
Q: Are prices negotiable?
A: Our prices reflect the quality, rarity, and authenticity of the pieces. We avoid heavy bargaining, but we do run occasional deals.
Q: What payment methods do you accept?
A: We accept bank transfers, JazzCash, and Easypaisa. Full payment is required to confirm your order.
🚚 Shipping & Delivery
Q: Do you deliver across Pakistan?
A: Yes, we offer nationwide delivery.
Q: What are the delivery charges?
A: Delivery charges vary depending on your location but typically range from PKR 250–500.
Q: How long does delivery take?
A: Once payment is received, delivery usually takes 3–5 business days depending on your city.
🔄 Returns & Exchanges
Q: Can I return or exchange an item?
A: Due to the thrifted and limited nature of our items, all sales are final. We do not offer returns or exchanges unless the item was misrepresented.
📸 Other Inquiries
Q: Can I request specific brands or sizes?
A: Yes! Feel free to message us with your size or brand preferences — we’ll try to source items accordingly in future drops.
Q: How often do you post new stock?
A: We upload new items weekly, so turn on post notifications and stay updated!